Returns & Refunds

Published 2025-06-01

We want you to be satisfied with your Ma Tong Di purchase. If an item is not right for you, you may request a return within 30 days of delivery.

1. Start a return

Email jom6810645535maria@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

2. Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

3. What qualifies

• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
• Proof of purchase (order number) required
• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective

4. What does not qualify

• Items marked final sale or clearance
• Items that show use, damage, missing parts, or incomplete packaging after delivery
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Returns sent without prior authorization

5. Steps

1. Email jom6810645535maria@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

6. Refund timing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. To exchange or replace an item, email us with your order number — subject to stock availability.